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New Ford Commercial Vehicle Warranty

New Ford Commercial Vehicle Warranty

Please note this warranty is available on Tourneo Connect, Tourneo Courier, Tourneo Custom, Transit, Transit Connect, Transit Courier and Transit Custom only. For Fiesta Van and Ranger warranty details, please visit the Fiesta Van & Ranger Warranty page.  

Every new Ford commercial vehicle (as above) purchased from Hendy Ford Transit Centre comes with a 3 year/100,000 mile Ford Warranty. You'll also receive one year's free Ford Assistance, Ford's roadside rescue, repair and recovery service.

 

New Ford Commercial Vehicle Warranty

  • Your new commercial vehicle comes with peace of mind

    The Ford warranty protects your commercial vehicle for up to three years from the moment of delivery.

    To begin with, your Ford warranty covers you for one year with unlimited mileage. From then on, your Ford Warranty will safeguard you for another two years or a total of up to 100,000 miles, whichever passes first. (Remember, the 100,000 mile limit includes the mileage you covered in your first year of ownership.)

    So if any part of your commercial vehicle requires repair or replacement during this period, as a result of a manufacturing defect, the work will be done free of charge by a Ford Authorised Repairer.

    There are also separate warranties to cover paintwork, corrosion, repaired or replaced parts and premature wear and tear.

    The cover continues even if you sell your Ford, too.

 

 

What's covered?

 

  • Base Warranty

    Your vehicle benefits from a Ford Base Warranty that is operated through Hendy Ford Transit Centre.

    If any part of the vehicle requires repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Authorised Dealer, regardless of any change of vehicle ownership during the Warranty period.

    Does this apply to accessories?

    Genuine Ford branded accessories fitted by Ford or an Authorised Dealer prior to the handover of a new vehicle to its first customer will benefit from the same Warranty terms as the Ford Base Warranty and any applicable Optional Extended Warranty coverage.

    Supplier-branded accessories are not covered by the Ford Warranty, you must go to those suppliers.

  • Paint Surface Warranty

    Your vehicle benefits from a Ford Paint Surface Warranty that is operated through Authorised Dealers.

    If the paint surface of the vehicle body requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Authorised Dealer, regardless of any change in vehicle ownership during the Warranty period.

  • Perforation Warranty

    Your vehicle benefits from a Ford Perforation Warranty that is operated through Authorised Dealers.

    If any part of the original bodywork of the vehicle is perforated by rust corrosion, the panels affected by the perforation will be repaired or replaced by any Authorised Dealer, completely free of charge, regardless of any change in vehicle ownership.

    Note: The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture.

    The term 'bodywork' does not include road wheels and attachments such as bright trim, bumpers, mouldings and hinges. The load platform, the tipper, the body or equipment fitting on the Ford Transit are also excluded.

  • Warranty on Repaired or Replaced Parts

    All genuine Ford branded parts fitted during warranty repairs are covered for the balance of the original warranty period.

    Note: Parts replaced under Ford warranties will not be returned to the customer.

  • Wear and Tear Items

    Parts that are subject to wear and tear are generally divided into two categories. Parts specified for replacement or adjustment during scheduled maintenance and parts that will require replacement or adjustment depending on how you use your vehicle.

    The following items are covered up to the first scheduled service or for 12 months from the date of first registration, whichever occurs first:

    • Accessory drive belts
    • Gaskets removed as part of associated service adjustment
    • Oil and fluids
    • Oil filter element, air cleaner element, pollen filter, DPF (diesel particulate filter) or fuel filter element
    • Remote control battery
    • Spark plugs

    The following items are covered for six months (unlimited distance) from the date of first registration:

    The following items are covered during the base warranty and any OEW (optional extended warranty) up to the first scheduled replacement:

    Note: Brake pads, brake shoes, brake discs, clutch disc and any other friction components are not covered when replacement is due to wear and tear.

    Glass is covered by the Base Warranty for up to 1,000 mi (1,500 km). Glass replacement due to the failure of the heating element is covered for the duration of the Base Warranty.

    Consumable fluids

    Replacement or topping-up of consumable fluids (oil, coolant, brake fluid, windscreen wash solution and refrigerant) is covered only when they are used as part of a Warranty repair.

  • Owner's Responsibility

    Your Owner's Manual and this Service Portfolio describe the proper care and use of your vehicle. Proper care and use minimise the risk of major repair expenses resulting from misuse, neglect or inadequate servicing. If you decide to sell your vehicle, a full service history will enhance its resale value.

    You should therefore:

    Note: If you do not have your vehicle serviced in line with our recommendations, the Warranty on affected parts will be invalidated.

    Note: If you do not have the body and paintwork checked in line with our recommendations, the Perforation Warranty will be invalidated.

    Note: Retaining original invoices is particularly important when you have chosen not to use an Authorised Dealer for servicing or non-Warranty repairs. You may need these invoices when exercising your rights under the Warranty to prove that our recommendations have been followed and that appropriate specification parts have been used. To avoid uncertainty, all invoices should include the name and address of the dealer and also the name of the manufacturer or supplier of the parts that have been used. Invoices should also include the particulars of the vehicle (chassis or registration number) and the codes of the parts used.

 

What is not Covered by the Warranties

  • Exclusions

    Ford is not responsible for any repair or replacement that is required as a direct result of:

    Repairs covered by Ford Warranties can be performed only by Ford Authorised Dealers.

  • Other exclusions

    The base vehicle Warranty, paint surface Warranty and perforation Warranty exclude liability for any incidental or consequential damage incurred as a result of a defect covered by these Warranties including but not limited to inconvenience, cost of transportation, telephone calls, accommodation costs, loss of income and damage to property.

    All Ford Warranties, will be cancelled on any vehicle declared as a total loss by an insurance company or equivalent institution.

  • Performance enhancements

    Ford does not approve or endorse any third party modifications or enhancements to the engine management system on its vehicles.

    The engine management system contains safety related software. Unauthorised modification of this software may result in unexpected or hazardous behaviour for the engine.

    Such modifications could also, under certain conditions, lead to powertrain (engine, clutch, transmission, after treatment system) damage. Any consequential damage as a result of such modifications or enhancements are not covered by Ford Warranty or Ford Protect Warranty plans.

    In addition, unauthorised modification may result in substantially poorer emission performance and potential premature mechanical failure.

 
  • Warranty Cover when Touring

    Any Authorised Dealer can carry out repairs under the Ford Warranties. In normal circumstances, you should not be required to pay for any Warranty work at the time it is performed by an Authorised Dealer.

    If, when you are touring, your vehicle requires a repair as a result of a manufacturing defect, all Authorised Dealers can access the Digital Service Record for your vehicle to confirm its service history and Warranty status.

    If your vehicle is not registered in the Ford Digital Service Record system, it is your responsibility to produce this Service Portfolio to confirm the service history of your vehicle and its Warranty Status.

    Under exceptional circumstances, you may be asked to pay for repairs that are covered by the Warranty. If so, you should retain the original invoice (and any replaced parts) so that your local Authorised Dealer can arrange for prompt reimbursement as appropriate on your return home.

 
  • The Warranties and consumer Law

    The Ford Base Warranty, Ford Paint Surface Warranty and Ford Perforation Warranty are Manufacture's Warranties that supplement and do not affect your legal rights under the vehicle purchase agreement with your selling Ford Authorised Dealer or under applicable national legislation governing the sale of consumer goods.

      • Bulbs (except Xenon headlamp bulbs, light emitting diodes and instrument panel bulbs that are covered for the duration of the base warranty).
      • Wiper blades.
      • Timing belt.
      • present your vehicle to an Authorised Dealer for any Warranty repair as soon as possible. This will minimise the extent of any repair that may be required.
      • have your vehicle serviced in line with our recommendations and have the details recorded in the Service Portfolio or in the Ford Digital Service Record system. See Service intervals (page 21). We recommend that you use Authorised Dealers for all of your vehicle service and repair needs.
      • have your vehicle serviced and repaired using genuine Ford parts, parts that conform to the specifications of genuine Ford parts or parts of matching quality.
      • retain original invoices as evidence that your vehicle has been serviced in line with your recommendations. This may help eliminate improper maintenance as the potential cause of failure if your vehicle requires a Warranty repair.
      • maintain the body and paintwork of your vehicle in line with our recommendations. See Owner's Manual.
      • have the body and paintwork of your vehicle checked in line with our recommendations and have the details recorded in this Service Portfolio or in the Ford Digital Service Record system. See Service Intervals (page 21).
      • Damage caused by neglect, flooding, accident, rallying, racing or any other improper use.
      • Normal wear and tear.
      • Failure to properly maintain the vehicle in accordance with Ford maintenance schedules and service instructions.
      • Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
      • Unauthorised modifications of the vehicle or its components.
      • Refilling or topping up with incorrect specification fuel. See Owner's Manual.
      • Compressed natural gas and liquefied petroleum gas conversions that are not approved by Ford.
      • Use of alternative fuels in concentrations that exceed 7% bio-diesel or 10% bio-ethanol (excludes Ford flexible fuel vehicles).
      • Use of supplemental additives and flushing agents for fuel or engine oil (unless specified as part of a Ford service requirement).
      • Failure to rectify on a timely basis any paint or corrosion damage identified during the body and paint check.
      • Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
      • Repairs using methods that have not been approved by Ford.
      • Failure to use genuine Ford branded parts and fluids or parts and fluids that match the quality of genuine Ford branded parts and fluids.